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Hedwig’s ticket system creates a private support workflow for questions, reports, and requests. The setup and panel commands require Manage Server; ticket actions are available to the ticket author or configured support roles as appropriate.

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Configure the system

1

Create the system

Run /ticket setup and choose the ticket category, panel style, selector type, staff access, and log destination.
2

Add categories

Use /category add for distinct flows such as support, reports, or partnerships. Check them with /category list. A panel must have at least one category.
3

Add support roles

Use /supportrole add for the people who should see and manage tickets. Check them with /supportrole list.
4

Publish the panel

Run /ticket panelsend and select a text or announcement channel where members should open tickets. The panel can use buttons or a select menu.

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Ticket lifecycle

/ticket close may be used by the ticket author or support staff. /ticket claim and the access-management commands require a configured support role or administrator access. /ticket rename accepts a channel name and normalizes it to letters, numbers, and hyphens.

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Configuration commands

Keep transcripts and ticket channels subject to your server’s privacy and retention policy. Do not expose support content to roles that do not need it. Closing a ticket changes the channel state; resetting the system removes its configuration and should be treated as a separate administrative action.